How can I check and manage my voicemail?

There are many options available for managing your voicemail messages, including e-mail delivery, web and telephone management.


    To check your messages from a local telephone/extension:

Dial *1 to login directly to your mailbox without prompting you to enter the mailbox number/password.
    or
Dial *2 to be prompted for the mailbox number and password before being able to manage messages.

You may also create a Feature Code if you wish to use a different shortcut to manage your messages. See related article titled What are feature codes and what can I do with them?



    To check your messages via e-mail delivery:

Voicemail messages are automatically sent by e-mail to the address associated with the owner of a mailbox. Please see the related article titled How can I control what e-mail address my voicemails are delivered to?



    To check your messages from an external telephone:


The simplest method of checking your voicemail messages externally is to dial a public number that routes to your telephone extension and voicemail. Once you hear your voicemail greeting playing, press the "*" key. You'll then be prompted to enter your voicemail box number and then your PIN.  You will then be within the voice menu options.

You can also create a Feature Code to point to your voicemail box. The feature code may then be accessible via an IVR or any other means of your call being routed to the feature code via your public number.



    To check your messages via web:

The Press8 web interface lets you listen to your messages. If you have any messages, they can be sorted by date and time, duration, or caller.

1. Log in to the Press8 web interface.
2. Go to the Messages menu.
3. By default, all messages are shown. If you only wish to see a certain type, click on the appropriate menu option.
4. If you have access to more than one mailbox, you will be asked to choose which.
5. Select the search and sort options for the messages you wish to see.
6. Click the "Update" button.
7. To download a message, click on it.
8. To delete, copy, or move messages, select the boxes beside the messages and click the appropriate button at the bottom.

Below is the menu structure once logged in to your voicemail box for managing greetings, managing messages and folders, etc:  Please note that your mailbox comes with two possible greetings.  One greeting when you are unavailable (phone is on hook and not aswered) and the other when you are busy (phone is off hook or set to DND).  These greetings may be recorded through the mailbox options.

• 1: Listen to voicemail messages
  • 3: Advanced options
    • 1: Reply
    • 2: Call Caller
    • 3: Envelope
  • 4: Play previous message
  • 5: Repeat current message
  • 6: Play next message
  • 7: Delete current message
  • 8: Forward message to another mailbox
  • 9: Save message in a folder
  • *: Help; rewind during message playback
  • #: Exit; skip forward during message playback
• 2: Change folders
  • A menu is then played of existing folders
  • #: Exit
• 3: Advanced options
  • 4: To place an outgoing call
  • *: Return to the main menu
• 0: Mailbox options
  • 1: Record your unavailable greeting
  • 2: Record your busy greeting
  • 3: Record your name
  • 4: Manage your temporary greeting
  • 5: Change your password
  • *: Return to the main menu
• *: Help
• #: Exit